Compassionate In-Home Care Services

Frequently asked questions

💰 How Much Does It Cost?

Care at Chaperone Home Care is designed to be as adaptable as it is personal. We offer tiered pricing based on the level of support, schedule, and duration of care — ensuring you only pay for what you need, when you need it.

We don’t believe in one-size-fits-all pricing. Instead, we work with each client to understand their goals, care requirements, and household dynamics, then provide a clear, customized quote with no hidden fees.

💡 For clients needing longer-term or more consistent care, we offer preferred pricing through custom care packages, with added benefits like increased caregiver continuity and proactive care plan updates.

Whether you're just starting to explore home care or are ready to begin services, we’re here to guide you every step of the way.

👉 Contact Us for a personalized, no-obligation consultation.

🏡 What’s the Difference Between In-Home Care & Home Health Care?

✔ In-Home Care provides non-medical assistance to support daily living. Services include companionship, personal hygiene assistance, light housekeeping, meal preparation, medication reminders, and mobility support. It's ideal for seniors or individuals who need help maintaining independence at home without requiring medical treatment.

✔ Home Health Care delivers medical services by licensed healthcare professionals, such as nurses or therapists. This type of care often includes wound care, injections, vital sign monitoring, physical therapy, and other clinical treatments typically ordered by a physician.

💡 Need Home Health Care in addition to In-Home Care?
We can help. Chaperone Home Care partners with trusted home health agencies to ensure your medical needs are met safely and professionally. Simply fill out our Referral Form and we’ll connect you with the right provider.

🔒 How Do You Ensure Client Safety?

✔ Thorough Caregiver Screening – Includes background checks, reference verification, and skills assessments.
✔ Ongoing Training & Certification – Regular education in first aid, dementia care, and safety protocols.
✔ Routine Quality Assurance Visits – Scheduled check-ins and on-site evaluations to uphold care standards.
✔ Personalized Care Plans – Services tailored to individual needs, regularly reviewed and updated.
✔ Transparent Communication with Families – Open lines of contact to report changes, concerns, or progress.
✔ Emergency Preparedness Protocols – All caregivers are trained to handle urgent situations calmly and efficiently.
✔ Secure Client Data Handling – HIPAA-compliant processes to protect client confidentiality and records.
✔ Licensed, Bonded & Insured – Chaperone Home Care meets all state requirements for operation and liability protection.
✔ Client-Caregiver Matching – Thoughtful pairing based on skills, personality, and client preference to foster trust and comfort.
✔ Proactive Risk Assessments – Home safety checks and fall-prevention reviews included in initial evaluations.

🤝 Caregiver Matching That Feels Right From the Start

We thoughtfully match each client with a caregiver based on care needs, preferences, and personality compatibility. From day one, we closely monitor how things are going — and if the match isn’t working, we’re committed to finding the right fit. Your comfort and confidence in your caregiver relationship are always our priority.

❤️ What Are the Benefits of In-Home Care?

✔ Personalized, one-on-one care
✔ Companionship & social engagement
✔ Flexible schedules that fit your lifestyle
✔ Affordable alternative to assisted living
✔ Peace of mind for families
✔ Comfort of care delivered without uprooting your life
✔ Remain in the home you know and love, surrounded by familiar people, routines, and memories
✔ A dignified option that honors independence while supporting evolving needs
✔ Continuity of care with familiar caregivers
✔ Support with activities of daily living (ADLs) and instrumental tasks
✔ Tailored care plans that evolve as needs change
✔ Family involvement in care coordination
✔ Increased emotional stability and sense of control
✔ Faster recovery and improved outcomes for post-hospital clients

At Chaperone In-Home Care, we prioritize compassionate, personalized, and reliable care for seniors in Contra Costa and surrounding areas. Here’s a quick guide to our most frequently asked questions:

📞 How Can I Contact You?

We’re here to help! Call us at (925) 768-4591 or fill out our Contact Form to speak with our team.

🌍 What Areas Do You Serve?

Chaperone Home Care proudly serves clients across Contra Costa County and neighboring regions throughout the East Bay, North Bay, and Greater San Francisco Bay Area.

Our care team is actively available in key areas within:

• Contra Costa County

• Alameda County

• San Francisco County

• Napa County

• Select parts of Solano County

We’re continuously growing to meet the needs of families across the region — from urban centers to quieter residential communities. If you're located within or near these counties, chances are we can help. And if you're just outside our coverage area, we’ll do our best to connect you with a trusted care partner who can.

💡 Not sure if we serve your area? Reach out — we’re happy to help.

🧑‍⚕️ Are Your Caregivers Trained to Handle Mobility Challenges or Chronic Conditions?

Yes — our caregivers are trained to support clients with a wide range of mobility challenges and chronic health conditions. This includes:

• Safe transfer techniques, including the use of equipment such as gait belts, transfer boards, and Hoyer lifts — essential tools for safely assisting individuals with limited or no mobility, including those who are quadriplegic.

• Familiarity with mobility aids, such as walkers, wheelchairs, and hospital beds

• Personal care support for those living with chronic illnesses like Parkinson’s, multiple sclerosis, arthritis, COPD, heart disease, diabetes, and dementia

• Fall prevention and repositioning practices to reduce pressure injuries and promote comfort

All caregivers receive hands-on training in mobility support, body mechanics, and chronic condition care protocols. If your loved one requires specialized assistance, we will carefully match them with a caregiver who has the right experience and training to meet their needs safely and respectfully.

💼 What Types of Care Plans Do You Offer — and How Do They Differ?

At Chaperone Home Care, we offer flexible care plans tailored to your needs, timeline, and level of support. Whether you need help for a few hours or comprehensive daily care, we’ll work with you to create a personalized plan that fits your lifestyle and budget.

✔ Hourly Care – Ideal for part-time support such as personal care, companionship, or recovery assistance. We start with a minimum of 25 hours per week, with flexible scheduling and weekly billing available.

✔ Weekly & Mid-Term Care – For clients needing consistent care several days a week or overnight support. Custom weekly packages are available, often at preferred rates. Includes ongoing oversight from our care team.

✔ Live-In Care – Designed for clients who require continuous, 24-hour assistance at home. We assemble a dedicated team of caregivers to rotate shifts and ensure seamless around-the-clock coverage. A private sleeping space for caregivers is typically required.

✔ Long-Term Care Plans – For families seeking sustained, high-quality care over months or years. These plans include tiered pricing, priority caregiver consistency, and proactive care plan updates as needs evolve.

No matter the plan, all clients benefit from access to our integrated care platform, which allows family members to track care visits, view summaries, and communicate directly with our team.

💳 What Types of Payment Do You Accept?

Chaperone Home Care accepts a variety of payment options to make high-quality care more accessible and manageable for families.

✔ Private Pay – Most of our clients choose to pay directly using debit/credit cards, checks, or ACH bank transfers. We provide clear, itemized invoices and offer weekly or monthly billing options depending on your care plan.

✔ Long-Term Care Insurance – We work with many long-term care (LTC) insurance providers. If you have an LTC policy, we’ll help you navigate the paperwork, submit documentation, and coordinate reimbursement.

✔ Veterans Benefits (VA) – If you or your loved one is a veteran, you may qualify for in-home care support through the VA Aid & Attendance Program or other VA-funded services. We’re happy to guide you through the eligibility process or connect you with an accredited VA representative.

✔ Health Savings Accounts (HSA) / Flexible Spending Accounts (FSA) – Eligible clients can use HSA or FSA funds to pay for qualifying non-medical care expenses.

✔ Third-Party Benefit Administrators – For clients using benefit cards or employer-sponsored care assistance programs, we can coordinate with approved third-party platforms as needed.

💡 If you're unsure which options apply to your situation, our care team will walk you through available resources and help you build a plan that aligns with your financial preferences.

📱 How Can Families Stay Informed and Involved in Their Loved One’s Care?

At Chaperone Home Care, we use a secure, all-in-one care management platform designed to keep families connected, informed, and involved — no matter where they are.

Authorized family members receive access to a private family portal, where they can:

✔ View real-time caregiver updates, visit notes, and care summaries
✔ Track schedules, medication reminders, and task completion
✔ Submit feedback or requests directly to our care team
✔ Communicate securely with the care coordinator for questions or changes

This platform provides transparency and peace of mind, making it easy for family members to stay engaged in their loved one’s care journey — whether they live down the street or across the country.

If needs change or concerns arise, our care coordinator is just a message or call away.

🕒 Do You Provide 24/7 Care?

Yes — Chaperone Home Care offers comprehensive 24/7 care solutions for individuals who require continuous, around-the-clock support at home. Whether your loved one needs overnight supervision, live-in assistance, or rotating caregiver shifts, we design personalized care plans that ensure safety, comfort, and peace of mind — day and night.

Our 24/7 care services include:

• Daytime and overnight caregiver coverage, with seamless transitions between shifts

• Support during holidays, family celebrations, and special milestones — because care doesn’t stop when life gets busy

• Rapid response and emergency backup planning, so you're never left without support

• Care coordination and monitoring, to ensure high-quality service is maintained at all hours

We understand that life happens around the clock — and we’re committed to being there when it matters most. Whether for temporary needs or long-term care, our team is ready to provide consistent, compassionate support every step of the way.